Maybe we have already answered your questions. But here are the FAQs:

Updating personal information

Q. How do I Update my personal details?
A: Personal details like phone number, email Id, etc can be updated once while registration. Further changes can be done by emailing on [email protected]

How to update PAN

Q. How to update PAN on my account?
A: You can login to your FTR account and attach PAN card or you can send your PAN card on [email protected]

Changing Screen Name

Q. How do I change my screen name?
A: Send your request on [email protected] with 2-3 preferred screen names. Screen name can be changed once in 365 days. You can change your screen name only once in a year from the last updated date.

Transaction History

Q. How do I check my transaction history?
A: We request you to kindly follow below mentioned steps to check your transaction history:

  1. Login to your FTR account
  2. Click on "My Transactions"
  3. Select "Date"

Forgot User Id

Q. I forgot my user id. What to do
A: Drop in your query stating you don't remember your user id on [email protected] from your registered email id. We would also provide the user id on call and chats post verification. We would be happy to assist you further!

Forgot Password

Q. I forgot my password. What to do?
A:  Follow these steps:

  1. Go on our website i.e. ftrpoker.com
  2. Click on "Log in" tab
  3. Click on "Forgot password"
  4. Enter your "Email address" and "Username"
  5. An email with temporary password will be sent on your registered email id. Kindly login with the same.

Please note: Change your password once you logged in for security purpose.

Avatar

Q. How can I add/change my avatar (profile picture)?
A: You can change your Avatar only through FTR Poker app on your desktop. Avatar cannot be changed/ uploaded through Mobile App
Add/Change Avatar feature on the FTR Poker lobby has been provided so you can add a part of your real-life personality to your online poker account. Have fun experimenting with our avatars or upload your favourite avatar on the current list of avatars we have and start using it.

You can change your Avatar (Profile picture) by the following steps mentioned below:

  1. Visit 'FTR Poker' and login to your account.
  2. Click on 'Play Now', the Main Lobby will open.
  3. Click on the 'Avatar' which is at the top right, it will ask you to choose from the default 'Avatars' or 'Upload Image'
  4. It takes 12 to 24 hours for an avatar request to be approved.

Changing e-mail

Q. Can we change our registered email id?
A: Why not! You can change your registered email id. You can drop your request on [email protected] Our support will be happy to help you.

Changing contact number

Q. Can we change our registered mobile number?
A: You can change your registered mobile. You can drop your request on [email protected] Our support will be happy to help you.

Changing bank account details

Q. How can I change my bank account details on my FTR account?
A: Bank account details once added cannot be deleted. You can add new bank account details while requesting for your cash out.

Please Note: The bank account details provided needs to be of the same person whose account is associated with FTR Poker.

Have a specific query?

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The FTR Poker